The Handoff Problem: Where Consulting Firms Lose Good Leads

Most workflow failures happen in the spaces between people. The first person saw the message. The second person had the context. A third person was supposed to follow up. Nobody meant to drop the work, but the system never made ownership explicit enough.

That was the handoff problem at the center of the speed-to-lead site.

What a better handoff needs

Acknowledge the work, capture context, route it to a clear owner, define the next action, and make the status visible. That is not glamorous, but it is where a lot of useful automation begins.